Return

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To start a return, you can contact us using one of methods in Contact Us or send us an e-mail at bonjour@hedelie.com. If your return is accepted, we’ll send you a return shipping label within 1 - 2 business day(s). Also, instructions on how and where to send your package will be sent to your email address. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at bonjour@hedelie.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refund

We will notify you once we have received and inspected your return, and let you know if the refund was approved or not. If approved, you will be automatically refunded on your original payment method. Please remember it can take approximately 7 - 14 business days for your bank or credit card company to process and post the refund